Total Quality Management: Text, Cases, and Readings, Third EditionRoutledge, 6 жовт. 2017 р. - 568 стор. Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations. |
Зміст
Introduction to Total Quality Management | |
Example Turnaround at IBM after Baldrige Quest | |
Reading From the Classroom to the Boardroom | |
For Further Reading | |
A Company Winner Demonstrates Leadership | |
Exercise Leadership at Varifilm | |
Information and Analysis | |
Example Information and Analysis at | |
Example Benchmarking for Continuous Improvement | |
Reading Reduce Variation and Save Money | |
Organizing for Total Quality Management | |
Example Organizing with Teams at Eastman Chemical Company | |
Reading Organizing by Process | |
Reengineering at a Small Company | |
Exercise Productivity at Varifilm | |
The Cost of Quality | |
Exercise Information Systems and Analysis at Varifilm | |
Example Strategy Deployment at Raytheon | |
Exercise Strategic Planning at Varifilm | |
Process Management | |
Customer and Market Focus | |
Example Customer Focus at Solectron | |
Customer Satisfaction Research | |
For Further Reading | |
Example Armstrong World Industries Tracks Cost of Quality | |
Reading Controls and Creativity in Organizations | |
Example Baldrige Winners Register for ISO Certification | |
For Further Reading | |
Theory of Constraints | |
Varifilm Case Study | |
QualityRelated Information on the Internet | |
Інші видання - Показати все
Total Quality Management: Text, Cases, and Readings, Third Edition Joel E. Ross Обмежений попередній перегляд - 2017 |
Total Quality Management: Text, Cases, and Readings, Third Edition Joel E. Ross,Susan Perry Обмежений попередній перегляд - 1999 |
Загальні терміни та фрази
accounting achieve activities analysis approach areas Baldrige Award benchmarking business processes company’s competitive competitors concept constraints continuous improvement control charts cost of quality coworkers criteria customer requirements customer satisfaction customer’s cycle defects defined Deming Edwards Deming effective employees engineering ensure example Figure firms focus functions goals Goldratt human resource identify implementation increased industry information systems input internal customers inventory involvement Juran Key Indicators leadership management system manufacturing market share measures meet Motorola needs operations organization organizational output percent performance Peter Drucker Philip Crosby planning plant problems process improvement products and services profit quality control quality costs quality function deployment quality improvement quality system reduced responsibility Review specific standards statistical process control strategy suppliers survey Taguchi Methods theory of constraints top management total quality management unit Varifilm