Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)John Wiley & Sons, 29 січ. 2007 р. - 208 стор. Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you. |
Зміст
CHAPTER 1 THE CANARY IN THE COAL MINE | 1 |
CHAPTER 2 THE ECONOMY OF MIND | 5 |
CHAPTER 3 THE OLD BUSINESS EQUATION | 11 |
CHAPTER 4 THE NEW BUSINESS EQUATION | 15 |
CHAPTER 5 PANTOMETRISTS COUNTING FOR THE SAKE OF COUNTING | 25 |
CHAPTER 6 THE GOSPEL OF EFFICIENCY | 33 |
CHAPTER 7 ALL LEARNING STARTS WITH THEORY | 45 |
CHAPTER 8 CONSTRUCTING A THEORY | 53 |
CHAPTER 11 DEVELOPING KPIS FOR YOUR COMPANY | 83 |
CHAPTER 12 INCREASING KNOWLEDGE WORKER EFFECTIVENESS | 95 |
CHAPTER 13 MANAGING BY RESULTS VERSUS MANAGING BY MEANS | 113 |
CHAPTER 14 HUMAN CAPITAL NOT CATTLE | 127 |
CHAPTER 15 THE MORAL HAZARDS OF MEASUREMENTS | 139 |
CHAPTER 16 THE DREAMERS VERSUS THE PANTOMETRISTS | 157 |
BIBLIOGRAPHY | 163 |
SUGGESTED READING | 171 |
Інші видання - Показати все
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) Ronald J. Baker Попередній перегляд недоступний - 2007 |
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) Ronald J. Baker Попередній перегляд недоступний - 2006 |
Загальні терміни та фрази
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