Total Quality Management: Text, Cases, and Readings, Third EditionCRC Press, 25 черв. 1999 р. - 568 стор. Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations. |
Зміст
Introduction to Total Quality Management | 1 |
For Further Reading | 42 |
Information and Analysis | 69 |
Strategic Planning | 97 |
Example Strategy Deployment at Raytheon | 118 |
Exercise Strategic Planning at Varifilm | 129 |
Process Management | 161 |
Customer and Market Focus | 223 |
Theory of Constraints | 431 |
Theory of Constraints Measurement System for Decision Making | 441 |
Reading Quality and the Theory of Constraints | 457 |
Varifilm Case Study | 467 |
0 Information and Analysis | 477 |
0 Strategic Quality Planning | 486 |
0 Human Resource Development and Management | 492 |
0 Management of Process Quality | 505 |
For Further Reading | 256 |
Case | 276 |
Exercise | 284 |
Productivity Quality and Reengineering | 323 |
Case | 349 |
Exercise | 357 |
Universal Standards of Quality | 395 |
0 Quality and Operational Results | 515 |
0 Customer Focus and Satisfaction | 519 |
QualityRelated Information on the Internet | 535 |
539 | |
545 | |
Інші видання - Показати все
Total Quality Management: Text, Cases, and Readings, Third Edition Joel E. Ross Обмежений попередній перегляд - 2017 |
Total Quality Management: Text, Cases, and Readings, Third Edition Joel E. Ross Обмежений попередній перегляд - 2017 |
Загальні терміни та фрази
achieve activities analysis approach areas audit Baldrige Award benchmarking business processes company's competitive competitors concept constraints continuous improvement control charts cost of quality coworkers cross-functional cross-functional team customer requirements customer satisfaction cycle defects defined Edwards Deming effective employees engineering ensure example feedback Figure firms functions goals human resource I-Team identify implementation increased industry information systems input internal customers inventory involvement Key Indicators leadership Management System manufacturing market share measure meet ment needs operating organization organizational output percent performance Peter Drucker Philip Crosby plant problem process control process improvement products and services profit quality control Quality Function Deployment quality improvement quality system reduced responsibility Review specific standards statistical statistical process control strategy suppliers survey Taguchi Methods theory of constraints tion top management total quality management unit Varifilm
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