Rebuilding Trust in HealthcareJamie Harrison, Rob Innes, T. D. Van Zwanenberg Radcliffe Publishing, 2003 - 198 стор. This text offers practical advice on how to regain trust between patient and practitioner, following difficulties during the 1990s and early 21st century. It examines the nature of trust, outlining sociological models of trust and identifying relevant aspects. |
Зміст
Setting the scene | 1 |
Trust and mistrust | 15 |
the individual | 25 |
the professional team | 37 |
the institution | 47 |
The system responds | 57 |
Building trust | 71 |
The role of the press | 87 |
Teaching tomorrows doctors | 93 |
A professions reputation | 111 |
Learning from error | 121 |
Sharing information with patients | 131 |
People and places | 143 |
The future | 167 |
Conclusion | 187 |
Загальні терміни та фрази
accountability Alder Hey argued audit become behaviour blind trust body Bristol Bristol Inquiry buildings chapter clinical governance clinicians communication consultation contract control-based customers decision Department of Health doctor-patient relationship doctors ethics example expected failure feel groups Harold Shipman health service healthcare healthcare professionals hospital human important improve increase individual Inquiry institutions involved issues King's Fund leadership learning letters London Medical Council medical education Medical error medical profession medical schools medicine modern monitoring nurses O'Neill occupational Onora O'Neill organisation organs outcomes parents partnership patients performance post-mortem practice practitioners Press primary primary care trusts production question recent recognise records Redfern regulation Reith Lectures reputation responsibility risk role sharing Shipman skills social social capital society staff supplier surgery suspicion Sztompka teaching teams tion tissue trusting impulse trustworthiness understanding Zwanenberg