Hotel Management and OperationsJohn Wiley & Sons, 12 січ. 2010 р. - 512 стор. This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments. |
Зміст
ORGANIZATION | 69 |
A VIEW AT THE TOP | 89 |
of a RitzCarlton Club and Resort | 115 |
Manager Garry Dickover | 123 |
A Case Study at the Front | 162 |
HOUSEKEEPING ENGINEERING | 167 |
Jeanna Abbott and Gil Fried | 217 |
Mark Beattie and Jacinta Gau | 227 |
Patti J Shock and John M Stefanelli | 285 |
Food and Beverage Division | 302 |
Marketing as Process | 309 |
Implications for Hotel Choice | 324 |
The Case of the Seattle | 356 |
Marketing Evolves In Asia Pacific | 363 |
Michael J Draeger | 405 |
Limitations Vincent P Magnini Earl | 416 |
Engineering and Security | 241 |
and Restaurants Robert W Strate | 269 |
of Human ResourcesAn Emerging | 466 |
of Education and Development | 477 |
Загальні терміни та фрази
accounting activities agement associates beverage management brand budget catering chef concierge consumers Cornell Hotel corporate cost CPTED data mining day spa destination spa develop director Eats Grill employees engineering example executives Expedia face recognition facilities food and beverage forecasting front desk front office function guest room Holiday Inn hospitality industry Hospitality Management Hotel and Restaurant hotel companies hotel controllers hotel management human resources HVAC important increase International issues KSAs lodging managerial marketing medical spas meeting ment menu offer operations organization organizational percent performance position potential profit programs purchasing resort responsibility Restaurant Administration Quarterly revenue management RevPAR role Schmidgall Section housekeeper segment skills specific staff strategy success supervisor T.G.I. Friday's tion turnover yield management