Marketing 5.0: Technology for Humanity

John Wiley & Sons, 3 . 2021 . - 224 .

Rediscover the fundamentals of marketing from the best in the business

In Marketing 5.0, the celebrated promoter of the Four Ps of Marketing, Philip Kotler, explains how marketers can use technology to address customers needs and make a difference in the world.

In a new age when marketers are struggling with the digital transformation of business and the changing behavior of customers, this book provides marketers with a way to integrate technological and business model evolution with the dramatic shifts in consumer behavior that have happened in the last decade.

Following the pattern presented in his bestselling Marketing X.0 series, Philip Kotler covers the crucial topics necessary to understand modern marketing, including:

Artificial Intelligence for marketing automation

Agile marketing

Segments of one marketing

Contextual technology

Facial recognition and voice tech for marketing

The future of Customer Experience (CX)

Transmedia storytelling

The Whatever-Whenever-Wherever service delivery

Everything-As-A-Service business model

Internet of Things and blockchain for marketing

Virtual and augmented reality marketing

Corporate activism

Perfect for traditional and digital marketers, as well as students and teachers of marketing and business, Marketing 5.0 reinvigorates the field of marketing with actionable recommendations and unique insights.

 

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ACKNOWLEDGMENTS
1
Marketing to Baby Boomers X Y Z and Alpha
19
Creating Inclusivity and Sustainability
35
Making Tech Personal Social and Experiential
51
Part III
69
Its Time for HumanLike Technologies to Take Off
89
Machines Are Cool but Humans Are Warm
107
New Tactics Leveraging
127
Anticipating Market Demand with Proactive
143
Making a Personalized SenseandRespond
157
Delivering TechEmpowered Human
169
Executing Operations at Pace and Scale
181
INDEX
195

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 (2021)

PHILIP KOTLER, PHD, is Professor Emeritus of Marketing at the Kellogg School of Management, where he held the S.C. Johnson & Son Professorship of International Marketing. The Wall Street Journal ranks him as one of the top six most influential business thinkers. He is the recipient of numerous awards and honorary degrees from schools worldwide. Philip has an incredible international presence his books have been translated into more than 25 languages, and he regularly speaks on the international circuit.

HERMAWAN KARTAJAYA is the founder and Executive Chairman of MarkPlus, Inc., and is one of the "50 Gurus Who Have Shaped the Future of Marketing," according to the Chartered Institute of Marketing, United Kingdom. Hermawan is also a recipient of the Distinguished Global Leadership Award from the Pan-Pacific Business Association at the University of Nebraska-Lincoln. He is also the Chairman of the Asia Council for Small Business and a co-founder of the Asia Marketing Federation.

IWAN SETIAWAN is the Chief Executive Officer of MarkPlus, Inc., where he helps businesses design their corporate and marketing strategies. A frequent writer and speaker, Iwan is also the Editor-in-Chief of Marketeers.